A. Preamble
The tour operator and your contractual partner is exclusively AVANTGARDE Experiences GmbH. Due to an agreement with Dr. Ing. h.c. F. Porsche AG, AVANTGARDE Experiences GmbH (hereinafter 'AVANTGARDE Experiences') is entitled to provide specific services under the names Porsche Travel Experience and Porsche Ice Experience. Your registration does not create a contractual relationship between you and Dr. Ing. h.c. F. Porsche AG.
As a tour operator, AVANTGARDE Experiences offers the event programmes described on the website under the names Porsche Travel Experience and Porsche Ice Experience. Please pay attention to these Terms and Conditions, because by making a booking you accept these Terms and Conditions, which will be sent to you prior to the booking or made available to view online. They apply to all (travel) events within the Porsche Travel Experience and Porsche Ice Experience.
These conditions supplement sections 651 a-y BGB (German Civil Code), as well as Art. 250 and Art. 252 EGBGB (Introductory Act to the BGB) and expand upon them.
B. General Part
1. Conclusion of the contract
1.1 With the registration, the participant makes a binding offer to the tour operator to conclude the contract. The contract is concluded upon receipt of the tour operator's declaration of acceptance. It requires no specific form. Upon or immediately after the conclusion of the contract, the tour operator will send the participant a written confirmation.
1.2 The written confirmation, which the participant receives immediately after the conclusion of the contract, contains all essential information about the services booked by the participant.
1.3 If the content of the tour operator's declaration of acceptance deviates from the content of the booking, a new offer from the tour operator is made, to which the tour operator is bound for a period of 10 days. The contract is concluded on the basis of this new offer if the participant declares acceptance to the tour operator within the commitment period by express consent, down payment or final payment.
1.4 Please note that according to sections 312 paragraph 7, 312g paragraph 2 sentence 1 no. 9 BGB, there is no right of cancellation for package travel contracts according to sections 615a and 651c BGB, which are concluded by remote sales (letter, telephone, e-mail, SMS, telemedia, online services). If the requirements are met, the statutory rights of cancellation and termination apply. However, there is a right of cancellation if the contract for travel services according to section 651a BGB was concluded outside of business premises, unless the oral negotiations on which the conclusion of the contract is based were conducted on the basis of a previous order by the customer; in this case there is no right of cancellation.
1.5 The participant is responsible for all contractual obligations of registered participants for whom the participant has made the booking for as well as for their own, if the participant has accepted these obligations through an express and separate declaration.
1.6 The participant must be at least 18 years of age at the time of the event and present a valid driver's license on site. The participant is obliged to inform the tour operator immediately of the revocation of the driving license as well as all circumstances restricting the driving license (e.g. restriction of the driving licence, temporary seizure or confiscation of the driving license or a judicial or official driving ban). Participation in the form of 'accompanied driving' at the age of 17 is not permitted. Furthermore, the participant assures that no official driving ban has been imposed on them.
Deviating from this, the Porsche Travel Experience Shangri-La has the following adjusted age restrictions:
The participant must be between 18 and 70 years of age at the time of the event.
1.6.1 The following driving licenses are accepted:
EU driving licenses
National driving licenses in German/English
National driving licenses from non-EU countries in a non-English language only with a certified German or English translation
International driver's licenses only in connection with a national driver's license
Please reach out to your relevant authorities to find out whether an international driving licence is required for your event.
1.6.2 Without presenting a valid driving license or if an official driving ban applies, the participant has no right to participate in events of the Porsche Travel Experience or Porsche Ice Experience. In these cases, the participation fee will not be refunded.
2 Formation of the contract when third parties are involved
2.1 Third parties (e.g. hotels, transport companies) are not authorised by the tour operator to make agreements, provide information or make assurances that change the agreed content of the contract, go beyond the contractually agreed services of the tour operator or contradict the event description.
2.2 Local and hotel brochures that are not published by the tour operator are not binding for the tour operator and its service obligation, unless they have been made the subject of the event advertisement or the content of the tour operator's service obligation by express agreement with the participant.
2.3 If the participant only books an additional service (e.g. excursion, extra night) from a third-party provider without further services, the tour operator only acts as an intermediary for a third-party service. The purchase of mediated third-party services creates contractual relationships exclusively between the participant and the respective provider. The name of the respective provider is determined by the respective service vouchers issued.
3. Payment
3.1 To secure customer funds, the tour operator has concluded a security agreement with Deutsche Reisesicherungsfonds GmbH, Sächsische Straße 1, 10707 Berlin.
After conclusion of the contract, a deposit of 25% of the participation fee is normally due for payment. The remaining payment is due 30 days before the start of the event and is to be paid without further request, provided that the security certificate has been handed over and it is certain that the event will be held as booked. In the case of last minute bookings (from the 30th day before the start of the event), the entire participation fee is due immediately.
3.2 If the participant has not received the event documents at least 21 days before the start of the event, they should contact the tour operator immediately. In the case of last minute bookings from 30 days before the start of the event onwards, the participant will also receive their documents immediately after booking. See section 1.2. The participant must carefully check the event documents upon receipt. In the case of last-minute bookings from 30 days before the start of the event, the organiser will immediately invoice the full participation fee.
3.3 The amounts for the deposit and final payment and, if applicable, cancellation are shown on the invoice. The fees in the event of a cancellation, processing and rebooking fees as well as fees for an individual event design are due immediately.
3.4 The prices are in EUR and include statutory VAT. The invoice amount is payable without deductions. Payment by bank transfer to the tour operator's account is only possible in EUR. In the case of transfers from abroad, the participant must bear the resulting fees.
3.5 The participant can also pay the respective invoice with a credit card. In these cases, the credit card details will be requested during the booking process. New customers are only offered payment by credit card. With regard to the due date and the debit times of the credit card, see section 3.1.
3.6 If payments are not made or not made in full according to the agreed due dates and the participant does not pay even after a reminder with a deadline, the organiser can withdraw from the respective contract, unless there is already a significant defect in the event at this point in time.
3.7 The tour operator can demand cancellation fees as compensation in the event of cancellation of the contract as defined in the previous sentence. The participant is at liberty to prove that costs were not incurred or were significantly lower.
3.8 Costs for ancillary services such as obtaining visas etc. are not included in the participation fee unless expressly stated in the service description. If such costs arise, they will be charged separately.
4 Services/prices
4.1 The contracted services are determined from the service descriptions (e.g. catalogue, flyer, internet) and the information referring to them in the written confirmation.
4.2 Before the conclusion of the contract, the tour operator can make changes to the service descriptions at any time, of which the participant will of course be informed before booking.
4.3 Changes and deviations of individual services from the agreed content of the contract, which become necessary after the conclusion of the contract and which were not brought about by the tour operator in bad faith, are only permitted if they are not significant and do not affect the overall design of the booked event.
4.4 Any warranty claims remain unaffected, especially if the changed services are defective. The tour operator is obliged to inform the participant immediately of any changes or deviations in service. If necessary, it will offer the participant a free rebooking or a free cancellation.
4.5 In the event of a subsequent change in the participation price, the tour operator must inform the participant immediately. Price increases from the 21st day before the start of the event are invalid. In the event of price increases of more than 5%, the participant is entitled to withdraw from the contract without incurring any fees or to request participation in an event of at least the same value if the tour operator is able to offer such an event from its range at no extra cost to the participant. The reciprocal rights and obligations mentioned in this paragraph also apply in the event of a permissible change to an essential service.
4.6 The participant must assert these rights immediately after the tour operator has announced the price increase or change in the service.
4.7 In the event of exceptional weather conditions, official orders or for safety and other important reasons – which could not be foreseen at the time the contract was concluded – the tour operator is entitled to adapt the event programme to the changed conditions (e.g. by changing the use of vehicle models, the tyres), to ensure the safety of the participants. These adjustments have no influence on the agreed participation price as long as they do not lead to a significant change in the booked event.
5 Safety precautions
5.1 The instructions of the AVANTGARDE Experiences employees must be followed for the entire duration of each event. The wearing of seat belts is mandatory at all events.
5.2 The use of mobile phones and other mobile devices and smoking while driving are prohibited.
5.3 In the event of gross violations of driving discipline, the event management of AVANTGARDE Experiences is entitled to exclude the participant from further participation. In these cases, the participation fee will not be refunded.
5.4 During the driving events, there is an absolute ban on alcohol (0.0 per mil) and drugs and other intoxicating substances that can impair driving ability. Each participant must ensure through their behaviour before the event that they meet these requirements. The event management is entitled to exclude the participant from further participation if there is a strong suspicion of alcoholism or the consumption of drugs or other intoxicating substances. In these cases, the participation fee will not be refunded.
5.5 For safety reasons, it is not permitted to take animals to the event.
5.6 Due to the international character of the events and for security reasons, so that the participant can follow the instructions of the tour guides/instructors and the security staff, German and English are the event languages. If one of the participants only speaks and understands English, the event language will be exclusively English.
5.7 Please note that selected events can have a sporting character and require a solid physical constitution and mental condition of the participants. If you have concerns about whether you meet the requirements for the desired event, we ask that you clarify this with the tour operator and a doctor before making a binding booking.
5.8 All participants must attend a safety briefing at the beginning of the event and confirm this in writing. Without participation in the safety briefing, the tour operator is entitled to refuse participation in the events of the Porsche Travel Experience or Porsche Ice Experience. In this case, the participant is not entitled to a refund of the participation fee.
6 Special requests
6.1 The tour operator only accepts special requests if they are described as non-binding. The tour operator endeavours to meet the participant's request for special services that are not advertised in the service description (e.g. adjacent rooms or rooms in a specific location), depending on availability and possibility.
6.2 In addition to the advertised events, the tour operator fulfils the participant's individual program requests (à la carte services) as a special service. This à la carte service refers to all event modules that do not correspond to a catalogue service.
6.3 If the participant wants to stay longer at the event location, they should contact the event management or the on-site team as early as possible. We are happy to extend your stay if suitable accommodation options are available. The costs for an extension are to be paid on site. Please note the tariff conditions associated with the return journey as well as the validity period of the travel insurance and any visa that may be required.
6.4 At the events offered, the participant will be looked after on site by project managers from the tour operator or the event management. Details, addresses and telephone numbers can be found in the event documents. If you have any complaints, please note the special information under item 15.
6.5 Insofar as additional services have been booked by the participant after the first invoicing or are still booked on site during the event, the tour operator reserves the right to create a new additional invoice and send it to the participant.
7 Flight services and additional services
7.1 In the case of special individual events for which a special flight or a special charter flight was offered at the customer's request, the tour operator acts only as an agent. For the flight service, please see the general terms and conditions of the respective provider of the charter flight or the respective airline. The tour operator would like you to be aware that in many cases a rebooking or cancellation is subject to a fee or may not even be possible at all.
7.2 In the case of merely brokered additional services, e.g. excursion, extra night, the cancellation conditions of the respective provider apply, which are communicated to the participant at the time of booking.
8 Start of event / cancellation fees
8.1 The participant can withdraw from the event at any time before the start of the event. The decisive factor is the receipt of the declaration of cancellation by the tour operator (contact details can be found at the end of the General Terms and Conditions). The participant is obliged to declare the withdrawal in writing.
8.2 If the participant withdraws from the event or does not take part in the event, the tour operator loses the right to the participation price. Instead, the tour operator can demand cancellation fees if it is not responsible for the cancellation or non-attendance of the event and there is no case of force majeure. These cancellation fees are based on the participation price minus the value of the expenses saved by the tour operator and minus what it gains from the alternative use of the travel services. The flat rates also take into account the proximity of the time of cancellation to the contractually agreed start of the event. They are to be justified by the tour operator at the request of the participant.
8.3 Cancellation fees must also be paid if a participant fails to arrive at the event location in good time at the times stated in the event documents or if the event has to be cancelled due to a lack of travel documents for which the tour operator is not responsible, e.g. the passport or necessary visa.
8.4 The participant is at liberty to provide evidence that no or significantly lower costs were incurred in connection with the cancellation or non-attendance of the event than the costs shown by the tour operator in the flat rate applicable in the individual case.
8.5 The tour operator reserves the right to demand a higher specific compensation in deviation from the flat rates listed under clause C.I.4., C.II.4. In this case, the tour operator is obliged to specifically quantify and document the compensation requested, taking into account the saved expenses and any other use of the service.
9 Rebooking / substitute person
9.1 Until the start of the event, the participant can demand that a third party enter into their rights and obligations under the contract. This requires written notification to the tour operator. The latter can object to the entry of the third party instead of the participant if the third party does not meet the special event requirements or their participation is contrary to legal regulations or official orders.
9.2 The registered participant and the substitute person are jointly and severally liable for the participation fee and the additional costs incurred through the entry of the substitute person.
10 Insurance
10.1 The participation fee includes an insurance package from HanseMerkur Reiseversicherung AG, including travel cancellation and accident insurance. From a participation price of EUR 15,000.00,–, this also includes travel interruption insurance (holiday guarantee) for the event.
10.2 The content and scope of the insurance are based on the insurance documents provided. In addition, there is the option of deselecting the insurance package during the booking process, which means the insurance coverage shall cease to exist.
11 Withdrawal and termination by the tour operator
11.1 The tour operator can terminate the contract without notice if the event is disrupted by the participant despite a warning from the tour operator. The same applies if a participant behaves in breach of contract to such an extent that the immediate cancellation of the contract is justified. However, the tour operator retains the right to the participation fee. Any additional costs for the return transport are borne by the disruptor themselves. However, the tour operator must be able to offset the value of saved expenses as well as those benefits that are obtained from another use of unused services, including any reimbursements by service providers.
11.2 If the minimum number of participants is not reached, the tour operator can withdraw from the event up to 5 weeks before the start of the event (access to the participant).If no minimum number of participants is specified in the travel description, the following applies: a prerequisite for the event to be held is at least 80% of the maximum number of participants specified in the travel description. The tour operator will of course inform the participant if it becomes apparent at an earlier point in time that the minimum number of participants cannot be reached. The declaration of withdrawal will be sent to the participant immediately. The participant will then be refunded the paid participation fee immediately.
11.3 The tour operator can withdraw from the contract before the start of the trip if it is prevented from fulfilling the contract due to unavoidable extraordinary circumstances. In this case, it must declare its withdrawal immediately after becoming aware of the reason for its withdrawal. If the tour operator withdraws, it loses the right to the participation price.
12 Remedy/reduction/termination
12.1 If a service is not provided or not provided in accordance with the contract, the participant can request a remedy. The tour operator can refuse to remedy the situation if it is impossible or involves disproportionate costs.
12.2 The participant can request a reduction in the participation price if services are not provided free of travel deficiencies and they have not culpably failed to report the deficiency immediately. The rights resulting from the reduction of the participation price (section 651 m BGB) lapse within 3 years, deviating from section 651 j BGB. Section 199 (1) BGB applies to the start of the limitation period.
12.3 Insofar as the tour operator is unable to remedy the situation as a result of culpable omission to report the deficiency, the participant cannot assert any reduction claims under section 651m BGB or claims for damages under section 651n BGB.
12.4 If an event is significantly impaired as a result of a deficiency and the tour operator does not remedy the situation within a reasonable period of time, the participant can terminate the contract within the framework of the statutory provisions – written form is recommended in their own interest and for reasons of preserving evidence. The setting of a deadline for a remedy is only unnecessary if the tour operator refuses to provide a remedy or if the remedy is urgently required. If the contract is subsequently cancelled, the participant retains the right to return carriage if the contract included carriage. The participant only owes the tour operator that part of the participation price that is attributable to the services used or still to be provided at the end of the event.
13 Liability
13.1 Participation in the events is at your own risk.
13.2 If there is a deficiency, the participant can demand compensation without prejudice to the reduction in the participation price (reduction) or termination, unless the deficiency is the fault of the participant, is the fault of a third party who is neither a service provider nor otherwise involved in the provision of the services covered by the event and was unavoidable for the tour operator or was caused by unavoidable, extraordinary circumstances. They can also demand compensation for holiday time wasted in vain if the event has been prevented or significantly impaired.
13.3 Contractual claims for damages: the contractual liability of the tour operator for damages that are not physical injuries is limited to a total of three times the participation price, provided that damage to the participant was not caused intentionally or through gross negligence by the tour operator. The limitation of liability to three times the participation price also applies if the tour operator is solely responsible for damage suffered by the participant that is not bodily harm due to the fault of a service provider.
13.4 Claims for damages in tort: for all claims for damages against the tour operator based on tort that are not based on intent or gross negligence, liability for property damage is limited to three times the participation price. These maximum liability amounts apply to each participant and event. Any further claims in connection with luggage under the Montreal Convention remain unaffected by the restriction.
13.5 The tour operator is not liable for service disruptions, personal injury and property damage in connection with services that are only mediated as external services (e.g. excursions, exhibitions, transport to and from the advertised starting point and destination) if these services are included in the event description and the booking confirmation is expressly marked as third-party services, stating the brokered contractual partner, in such a way that they are recognisable to the participant as not part of the tour operator's services.
13.6 However, the tour operator is liable for services which include the transport of participants from the advertised starting point of the event to the advertised destination, intermediate transport during the event and accommodation during the event, as well as if and to the extent that damage to the participant is caused by the violation of information, information - or organizational obligations of the tour operator has become the cause.
13.7 Participation in sports and other leisure activities is the responsibility of the participant themselves. The participant should check sports facilities, equipment and vehicles before using them. The tour operator is only liable for accidents that occur during sports and other leisure activities if it is at fault.
14 Duty to cooperate / complaints
14.1 In the event of disruptions in performance, each participant is obliged to cooperate within the framework of the statutory provisions in order to avoid any damage or to minimize it.
14.2 A complaint to the service provider is often helpful, but does not release the participant from the obligation to complain to the tour operator. The participant can find the necessary contact details in their event documents or in the service descriptions. The tour operator strongly recommends that damage or delays in the delivery of luggage and goods for air travel be reported immediately on the spot, but no later than 7 days after discovery of the damage to luggage, or for goods within 14 days after acceptance; in the event of a delay, no later than 21 days after the baggage or goods have been made available to the participant, notify the responsible airline by means of a damage report (PIR). Airlines usually refuse refunds if the claim form has not been completed. Otherwise, the loss, damage or misdirection of luggage must be reported to the event management.
14.3 Event managers, project managers, tour guides, instructors or other employees of AVANTGARDE Experiences are not entitled to recognise any claims. The claims for damages of the participant from section 651 n paragraph 1 BGB, with the exception of claims due to holidays wasted in vain, expire in deviation from section 651 j BGB within 3 years. Section 199 (1) BGB applies to the start of the limitation period. The tour operator's legal claims for compensation due to changes or deterioration in the items provided to the customer as part of the trip expire 6 months after the end of the event.
15 passport, visa, customs, currency and health regulations
15.1 The tour operator will inform the participants about the general requirements of passport and visa regulations of the country of destination before the conclusion of the contract and about any changes before the start of the trip. The participant is responsible for obtaining and carrying the travel documents required by the authorities, any vaccinations that may be required and for complying with customs and foreign exchange regulations. Disadvantages arising from non-compliance with these regulations, e.g. the payment of cancellation costs, are at the participant's expense. This does not apply if the tour operator has not provided sufficient or incorrect information.
15.2 The tour operator is not liable for the timely issue and receipt of necessary visas by the respective diplomatic representation. The information provided before the contract is concluded will show whether a passport is required to travel to your booked event or whether an identity card is sufficient, and please ensure that your passport or identity card is valid for a sufficient period of time for the event.
15.3 Customs and currency regulations are very strict in different countries. Please do your research and be sure to follow the rules.
15.4 Various states require certain vaccination certificates, which must not be less than 8 days old and not older than 3 years (smallpox) or 10 years (yellow fever). Such vaccination certificates must also be presented to German authorities if you are returning from certain countries (e.g. Africa, the Middle East). Please refer to the pre-contractual information for relevant information and contact the tour operator if you have any questions.
16 Jurisdiction/general
16.1 The recipient of the contract documents and the written confirmation is obliged to immediately check the received documents for the correctness of the issuance (name, event dates, event objective, etc.) and to complain immediately if the issuance is incorrect.
16.2 The invalidity of individual provisions of the contract does not result in the invalidity of the entire contract. The same applies to these Terms and Conditions.
16.3 German law applies exclusively to the contractual relationship between the participant and the tour operator. This applies to the entire legal relationship.
16.4 Insofar as German law is not applied in the case of claims by the participant against the tour operator abroad for the liability of the tour operator, German law shall apply exclusively with regard to the legal consequences, in particular with regard to the type, scope and amount of claims by the participant.
16.5 The participant can only sue the tour operator at their registered office.
16.6 The place of residence of the participant is decisive for legal action by the tour operator against the participant. For lawsuits against participants or contractual partners who are merchants, legal entities under public or private law or persons who have their domicile or habitual abode abroad or whose domicile or habitual abode is not known at the time the lawsuit is filed, the agreed place of jurisdiction is the registered office of the tour operator.
16.7 The above provisions on the choice of law and place of jurisdiction do not apply if and to the extent that the contractually binding provisions of international agreements that apply to the contract between the participant and the tour operator result in something else in favour of the participant or if and to the extent that the contractually applicable, non-mandatory provisions in the EU member state to which the participant belongs are more favourable for the participant than the regulations in these Terms and Conditions or the applicable German regulations.
17 Photo and video recordings
17.1 Photo and video recordings made during the event may only be used for private purposes.Commercial use of the photo and video recordings is prohibited. This applies in particular to publication of the same in the context of so-called blogs/vlogs/video platforms such as e.g. YouTube or similar, or by non-accredited journalists, unless the publication has been coordinated with AVANTGARDE Experiences in advance.
17.2 The use of drones and action camera systems (e.g. GoPro) during the events of the Porsche Travel Experience and Porsche Ice Experience is strictly prohibited. Exceptions can be granted by AVANTGARDE Experiences GmbH in individual cases.
18 Data privacy
The personal data that you make available to us will be processed and used electronically to the extent that it is necessary for the execution of the contract. All of your personal data is processed in accordance with German and European data privacy law. You can find more information on how we handle your data in our data privacy declaration at: https://experience.porsche.com/de/privacy
19 Consumer dispute resolution
Consumer dispute resolution: AVANTGARDE Experiences GmbH is neither prepared nor obliged to participate in dispute settlement proceedings before consumer arbitration boards.
C. Special part
I. Porsche Travel Experience
1 Services/prices
1.1 The price for participation in the Porsche Travel Experience includes the following services for all participants:
Provision of a Porsche brand rental vehicle including operating and other ancillary vehicle costs (e.g. fuel, charging, parking, vehicle cleaning, toll charges) according to the event description and the vehicle rental agreement to be concluded separately
Motor third party liability insurance and vehicle insurance with deductible
Participation in the driving programme according to the event description
Accommodation and meals with pre-selected drinks according to the event description
Transfers according to the event programme
Porsche certified tour guide
Event organisation
Event documents
HanseMerkur insurance package consisting of travel cancellation insurance and accident insurance (if desired, this can be deselected during the booking process), from a participation price of EUR 15,000.00,–, travel interruption insurance (holiday guarantee) is also included in the insurance package
Local taxes and fees (e.g. city tax)
Porsche Travel Experience package as a guest gift
Additional services according to the respective event programme
1.2 The participant bears the following costs for Porsche Travel Experience events:
Costs for arrival and departure (unless otherwise stated in the event documents)
Hotel and restaurant incidentals (minibar, bar drinks, alcoholic drinks during dinner that are not part of the menu, such as spirits, etc.)
2 Porsche rental vehicles
2.1 As part of the events of the Porsche Travel Experience, vehicles of the Porsche brand are provided for the entire duration of the event. For this purpose, it is necessary to conclude a separate vehicle rental contract with AVANTGARDE Experiences. There is no entitlement to a specific rental vehicle from the Porsche brand. The tour operator only accepts special requests if they are described as non-binding, and tries to meet them depending on availability. Each vehicle is occupied by two people. The option of sole use ('single driver'), for an additional charge, is subject to availability and in consultation with AVANTGARDE Experiences.
2.2 In addition to a valid driver's license, the participant must present their identity card/passport and a valid credit card when checking in digitally in advance or when checking in on the day of the event. The data will be included in the vehicle rental contract of AVANTGARDE Experiences GmbH together with the private address of the participant. This contract must be signed by the participants as a prerequisite for participation.
2.3 Motor vehicle liability insurance is in place for Porsche rental vehicles.
2.4 There is no comprehensive insurance for the brand's rental vehicles. However, with regard to damage to the vehicle, participants in the Porsche Travel Experience are treated as if they had fully comprehensive insurance with a deductible. For Porsche Travel Experience events, the deductible is EUR 2,500.00,– per claim and is shown in the respective rental agreement with AVANTGARDE Experiences GmbH. Information on any deviations from the stated deductible, e.g. when using special vehicles, will be provided to you by the tour operator prior to the event. Deviating from this, the Porsche Travel Experience Namibia and Camp 911 Namibia has a deductible of EUR 10,000.00,– per claim. The deductible is also shown in the respective vehicle rental contract with AVANTGARDE Experiences GmbH.
2.5 If the liability insurance is indemnified as a result of intentional or grossly negligent behaviour on the part of the participant, or if the liability insurance of AVANTGARDE Experiences GmbH can take recourse as a result of this behaviour on the part of the participant, or if damage occurs as a result of the participant's fault that is not covered by the motor vehicle liability insurance, the participant is liable for all damage caused by them that is not covered by the motor vehicle liability insurance. In the case of gross negligence, the tour operator is entitled to make a claim against the participant to an extent corresponding to the severity of the fault up to the amount of the total damage.
3 Accompanying persons
Each vehicle is occupied by two drivers / full-paying participants. It is therefore not possible for accompanying persons to participate in the event programme. In exceptional cases, children from the age of 12 may take part in the event as an accompanying person in their parents' rental vehicle (participation price on request, only possible in a Porsche Cayenne, Panamera or Macan). The legal guardian(s) must sign a liability waiver for the minor child.
3.1 Cancellation fee
The flat-rate entitlement to cancellation fees per person for cancellations of Porsche Travel Experience events is generally:
up to the 31st day before the start of the event: 25% of the participation fee,
from the 30th day before the start of the event: 75% of the participation fee,
from the 15th day before the start of the event: 90% of the participation fee,
100% of the participation fee from the 3rd day before the start of the event to the day on which the event begins or if the event is not attended.
Deviating from this, the Porsche Travel Experience Namibia has the following adjusted cancellation fees:
If cancelled up to the 120th day before the start of the event: 25% of the participation fee,
from the 119th day before the start of the event: 50% of the participation fee,
from the 59th day before the start of the event: 75% of the participation fee,
from the 30th day before the start of the event: 90% of the participation fee,
100% of the participation fee from the 15th day before the start of the event to the day on which the event begins or if the event is not attended.
Deviating from 3.1, the Porsche Travel Experience Shangri-La has the following adjusted cancellation fees:
If cancelled up to the 60th day before the start of the event: 25% of the participation fee,
from the 59th day before the start of the event: 50% of the participation fee,
from the 29th day before the start of the event: 75% of the participation fee,
100% of the participation fee from the 15th day before the start of the event to the day on which the event begins or if the event is not attended.
Deviating from 3.1, the Porsche Travel Experience Camp 911 Namibia has the following adjusted cancellation fees:
If cancelled up to the 75th day before the start of the event: 25% of the participation fee,
from the 74th day before the start of the event: 50% of the participation fee,
from the 29th day before the start of the event: 75% of the participation fee,
100% of the participation fee from the 15th day before the start of the event to the day on which the event begins or if the event is not attended.
II. Porsche Ice Experience
The event programme at the Porsche Ice Experience aims to improve the driving skills and driving safety of the participants in order to ensure greater safety in everyday traffic and thus contribute to improving the general accident rate.
The training does not serve to achieve top speeds and is not for competition. Rather, the vehicle control and the ability to react as well as the early recognition of dangerous situations and the correct reaction in these situations is the aim.
1 Services/prices
1.1 The participation fee covers the following services at a Porsche Ice Experience event:
Provision of a Porsche brand rental vehicle including operating and other ancillary vehicle costs (e.g. fuel, charging, parking, vehicle cleaning, toll charges) according to the event description and the vehicle rental agreement to be concluded separately
Motor third party liability insurance and vehicle insurance with deductible
Participation in the training programme according to the event description
Accommodation and meals with pre-selected drinks to the respective event programme
Event organisation
Event documents
Porsche certified instructors
Driving area rental including track safety
Technical support of the vehicles
Medical support
Transfers according to the event programme (from/to airport, hotel, driving area)
HanseMerkur insurance package consisting of travel cancellation insurance and accident insurance (if desired, this can be deselected during the booking process), from a participation price of EUR 15,000.00,–, travel interruption insurance (holiday guarantee) is also included in the insurance package
Porsche Travel Experience package as a guest gift
Additional services according to the respective event programme
1.2 The participant bears the following costs for the Porsche Ice Experience event:
Costs for arrival and departure (unless otherwise stated in the event documents)
Hotel and restaurant incidentals (minibar, bar drinks, alcoholic drinks during dinner that are not part of the menu, such as spirits, etc.)
2 Porsche rental vehicles
2.1 As part of the events of the Porsche Ice Experience, AVANTGARDE Experiences makes rental vehicles of the Porsche brand available for participation in the respective event. A prerequisite for the vehicle handover is that the participant concludes a separate vehicle rental contract with AVANTGARDE Experiences. The participant has no right to a specific Porsche vehicle being made available to them. Each vehicle is occupied by two people. The option of sole use ('single driver'), for an additional charge, is subject to availability and in consultation with AVANTGARDE Experiences GmbH.
2.2 In addition to a valid driver's license, the participant must present their identity card/passport and a valid credit card when checking in digitally in advance or when checking in on the day of arrival. The data will be included in the vehicle rental contract of AVANTGARDE Experiences GmbH together with the private address of the participant. This contract must be signed by the participant as a prerequisite for participation.
2.3 Motor vehicle liability insurance is in place for Porsche rental vehicles.
2.4 There is no full comprehensive insurance for the rental vehicles of the Porsche brand as part of a Porsche Ice Experience event. However, with regard to damage to the vehicle, participants are treated as if they had fully comprehensive insurance with a deductible. The amount of the deductible is shown in the respective rental agreement with AVANTGARDE Experiences and can be requested in advance from Porsche Ice Experience. The amount of the deductible depends on the respective event:
Ice Performance vehicles: EUR 5,000.00,– per claim
Ice Force (Intense) and Ice Force Pro (Intense) vehicles: EUR 10,000.00,– per claim
Ice Ultimate vehicles: EUR 25,000.00,– per claim
Information on any deviations from the stated deductibles, e.g. for individual programmes or when using special vehicles outside of the event, will be provided to you by the tour operator.
2.5 If the liability insurance is indemnified as a result of intentional or grossly negligent behaviour on the part of the participant, or if the liability insurance of AVANTGARDE Experiences GmbH can take recourse as a result of this behaviour on the part of the participant, or if damage occurs as a result of the participant's fault that is not covered by the motor vehicle liability insurance, the participant is liable for all damage caused by them. In the case of gross negligence, the tour operator is entitled to make a claim against the participant to an extent corresponding to the severity of the fault up to the amount of the total damage.
3 Accompanying person
3.1 Each vehicle is occupied by two drivers / full-paying participants. Therefore, accompanying persons are not intended to be part of the driving programme. Due to the double occupancy of the vehicles, it is not possible to accompany the driving programme on the route or in the vehicle. The scope of services for accompanying persons depends on the option booked. However, accommodation in a double room with breakfast, participation in the welcome dinner and transfer to/from the airport are always included. Accompanying persons may participate from the age of 18.
4 Cancellation fee
The flat-rate entitlement to cancellation fees per person for cancellations of Porsche Ice Experience events is generally:
If cancelled up to the 120th day before the start of the event: 25% of the participation fee,
from the 119th day before the start of the event: 50% of the participation fee,
from the 50th day before the start of the event: 80% of the participation fee,
from the 7th day before the start of the event: 95% of the participation fee,
and 100% of the participation fee from the 3rd day before the start of the event to the day on which the event begins or if the event is not attended.
E. Vouchers
1 Contractual Partner
The seller of the vouchers is Avantgarde Experiences GmbH, Atelierstraße 10, 81671 Munich / Germany.
The organiser contract is concluded with the organiser (Avantgarde Experiences GmbH or Manthey Racing GmbH) of the respective product.
2 Redemption
The vouchers can be redeemed on the website https://experience.porsche.com/ or by telephone on +49 711 652-000222 as a means of payment for the following products: Porsche Track Experience, Porsche Travel Experience, Porsche Ice Experience.
Participation in the events is subject to personal requirements, e.g. age, valid driving licence and any applicable visa regulations. The terms and conditions of the respective organiser apply.
Vouchers cannot be redeemed at other subsidiaries of Porsche AG, such as Porsche Experience Centres, as the vouchers can only be redeemed at Avantgarde Experiences GmbH as the operator of the Porsche Travel and Ice Experience or at Manthey Racing GmbH, operator of the Porsche Track Experience.
The vouchers must be redeemed within the statutory limitation period, i.e. within three years of the end of the year in which the voucher was issued.
3 Transferability/ Payment
The vouchers are freely transferable if ordered without naming the recipient or after a change of the name to which the voucher is issued at the request of the recipient.
Vouchers will not be paid out in cash. If the price of a product is lower than the value of the voucher, the remaining amount remains as a credit.
4 Cancellation of the event / Postponement
The respective terms and conditions of the organiser apply to the booking.
5 Right of cancellation when purchasing vouchers
Consumers have the following statutory right of cancellation when purchasing vouchers:
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (Avantgarde Experiences GmbH, Atelierstr. 10, 81671 München / Deutschland, Phone: +49(0)711 652000222 E-Mail info.porscheexperience@avantgarde.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
You can use the attached sample cancellation form, but this is not mandatory. You can also electronically complete and submit the sample cancellation form or another clear declaration on our website https://experience.porsche.com . If you make use of this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by e-mail).
In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
End of the cancellation policy
Sample Cancellation Form
(If you wish to cancel the contract, please complete and return this form)
Avantgarde Experiences GmbH
Atelierstr. 10, 81671 Munich / Germany
Phone: +49(0)711/652000222
E-mail: info.porscheexperience@avantgarde.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service(*)
Ordered on (*)/received on (*)
Name of the customer(s)
Address of the customer(s)
Signature of the customer(s) (only for notification on paper)
Date
(*) Delete as appropriate.
6 Limitation Period
Claims arising from the vouchers expire within the statutory limitation period of three years from 31 December of the year of issue. The vouchers must be redeemed before the expiry of the limitation period.
E. Contact
Tour operator of Porsche Travel Experience and Porsche Ice Experience:
AVANTGARDE Experiences GmbH
Atelierstrasse 10
81671 Munich
Germany
Managing Director: Patrick Nestler, Christian Stipp
Munich commercial register: HRB 241155
Telephone: +49 711 652-000222
E-mail: info.porscheexperience@avantgarde.de
Online: www.porsche.de/iceexperience | www.porsche.de/travelexperience
All information is correct as of November 2024, Version 6
valid for all new bookings as of 26.11.2024