A. Preamble
AVANTGARDE Experiences is a tour operator offering the event programmes described on the website under the name Porsche Travel Experience and Porsche Ice Experience. You (hereinafter also referred to as the “participant”) should read the following terms and conditions carefully, as by making a booking you agree to these terms and conditions, as sent to you in advance of your booking and/or made available to view online. They apply to all (travel) events organised as part of the Porsche Travel Experience and Porsche Ice Experience.
The tour operator and your contractual partner is exclusively AVANTGARDE Experiences GmbH (hereinafter also referred to as “AVANTGARDE Experiences” or the “tour operator”). As per an agreement with Dr. Ing. h.c. F. Porsche AG, AVANTGARDE Experiences is authorised to provide specific services under the names “Porsche Travel Experience” and “Porsche Ice Experience”. Your registration, participation or contractual agreement with AVANTGARDE Experiences does not constitute a contractual relationship between you and Dr. Ing. h.c. F. Porsche AG.
These conditions fulfil and expand upon §§ 651 a-y of the BGB (German Civil Code) as well as article 250 and article 252 of the EGBGB (Introductory Act to the German Civil Code).
B. General provisions
1 Contractual agreement
1.1 By registering, the participant enters a binding contractual agreement with the tour operator. The contract is entered upon receipt of the tour operator’s acceptance. It does not require any form. Upon or immediately after entering the contract, the tour operator will send the participant a written confirmation.
1.2 The confirmation in accordance with section 1.1 contains all essential information about the services booked by the participant and the travel price.
1.3 If the content of the tour operator’s acceptance deviates from the content of the registration, this constitutes a new offer by the tour operator, which is binding for a period of 10 days. The contract is entered based on this new offer if the participant declares acceptance to the tour operator within this binding period by expressing agreement. The contract begins at the latest upon payment of a deposit or the full price.
1.4 Please note that in accordance with §§ 312 para. 7, 312g para. 2 sentence 1 No. 9 of the German Civil Code (BGB), there is no right of cancellation for travel package contracts in accordance with §§ 615a and 651c BGB that are agreed via distance selling (letter, telephone, email, SMS, television, online services). If the conditions are met, the statutory rights of cancellation and termination apply. However, there is a right of cancellation if the contract for travel services in accordance with section 651a of the German Civil Code (BGB) was agreed outside of business premises, unless the verbal negotiations on which the agreement of the contract is based were conducted at the prior request of the consumer; in this case, there is no right of cancellation.
1.5 The participant shall be liable for all obligations of co-registered participants for whom he/she makes the booking as for his/her own.
1.6 Each participant must be at least 18 years of age at the time of the event and be able to provide a valid driving licence on-site. The participant is obliged to inform the tour operator immediately of the withdrawal of the driving licence as well as any circumstances restricting the driving licence (e.g. temporary seizure or confiscation of the driving licence or a judicial or official driving ban). Participation in the form of “provisional driving” at the age of 17 is excluded. Furthermore, the participant assures that no official driving ban has been imposed on him/her.
When taking part in the Porsche Travel Experience Shangri-La, participants may not be older than 70 years of age at the time of participation due to a national requirement.
1.6.1 The following driving licences are sufficient and accepted for participation:
EU driving licences
National driving licences in German or English
International driving licences in conjunction with a national driving licence
It is the responsibility of each participant to clarify whether an international driving licence is required for participation in the event. Please check with the relevant authorities in advance.
1.6.2 The participant shall not be entitled to participate in Porsche Travel Experience or Porsche Ice Experience events without presenting a valid driving licence or in the event of an official driving ban. ̈The participation fee will not be refunded in these cases.̈
1.7 The tour operator expressly reserves the right to refuse bookings from participants who have been excluded from past events due to misconduct or who have fees outstanding (travel price, cancellation fees or compensation).
1.8 In the event that a booking request is rejected due to non-payment of fees due from a previous booking, renewed participation is only possible after subsequent payment of the outstanding amounts and 100% advance payment of the new booking.
1.9 In the event that customer demand for a trip exceeds the available capacity, the interested party may be placed on a waiting list. A place on the waiting list does not guarantee participation in the trip.
1.10 The tour operator can reserve a trip for an interested party for a period of up to 7 days free of charge. If no contract is entered within this period in accordance with section 1.1, the reservation shall lapse without the interested party having any further claim.
2 Contractual agreements with third-party involvement
2.1 The tour operator does not authorise third parties (e.g. hotels, carriers) to make agreements, provide information or give assurances that alter the substance of the agreed contract in accordance with section 1.1, go beyond the contractually agreed services of the tour operator or contradict the event description.
2.2 All brochures that are not published by the tour operator (e.g. local or hotel brochures) are not binding for the tour operator and its service obligations, unless they have been made part of the tour operator's service obligations by express agreement between the tour operator and the participant.
2.3 If, in connection with a (travel) event, the participant books an additional service (e.g. excursion, overnight stay, flight) from a third-party provider without further services, the tour operator acts only as an agent for a third-party supplier. Contractual relationships are established exclusively between the participant and the respective provider through the purchase of agreed third-party services. The name of the respective provider can be found in the respective offer, such as the corresponding service voucher. The cancellation conditions of the respective provider apply.
3 Payment / late fees
3.1 The tour operator has an insurance contract with Deutsche Reisesicherungsfonds GmbH, Sächsische Straße 1, 10707 Berlin to secure the customer’s money.
After finalising the contract, a deposit of 25% of the participation price is generally due for payment upon presentation of a copy of the security certificate. The remaining payment is due 30 days before the start of the event and is to be made without further request, provided that the security certificate has been presented and it is certain that the event will be carried out. For bookings made at short notice (30 days or less before the start of the event), the entire participation fee is due immediately.
3.2 If the participant has not received the event documents at least 21 days before the start of the event, he/she should contact the tour operator immediately. For bookings made at short notice 30 days or less before the start of the event, the participant will receive the documents immediately after booking. Reference is made to section 1.2. The event documents must be checked carefully by the participant upon receipt.
3.3 The amounts for the deposit and final payment and, if applicable, cancellations are shown on the invoice. The fees in the event of cancellation, processing and rebooking fees as well as fees for event customisation are due immediately in each case.
3.4 Prices are quoted in EUR and include statutory VAT. The respective amounts are payable in each case without deduction. Payment by bank transfer to the account of the tour operator is only possible in EUR. In the case of bank transfers from abroad, the participant must bear the fees incurred.
3.5 The participant can also pay by credit card. In these cases, the credit card details will be requested during the booking process. New customers are only offered payment by credit card. Regarding the due date of the amounts and the corresponding credit card debit times, please refer to section 3.1.
3.6 If payments are not made or not made in full in accordance with the agreed due dates, the participant will soon receive a reminder notice.
3.7 A late payment fee of EUR 50 shall be charged if a second reminder is required. In addition, the tour operator reserves the right to charge interest on arrears. For the third and final reminder, a fee of EUR 100 will be charged. If the participant fails to pay even after the third reminder has been sent and a deadline has been set, the operator may withdraw from the respective contract.
3.8 In the event of withdrawal from the contract in accordance with section 3.7, the tour operator may demand the cancellation fees in accordance with section 8 as compensation. The participant is at liberty to prove that no or significantly lower costs were incurred.
3.9 The tour operator is entitled to exclude a participant without compensation if the participant is significantly in arrears with the payment of amounts due at the start of the event. Section 3.8 applies accordingly.
3.10 Costs for ancillary services such as the procurement of visas etc. are not included in the participation price, unless expressly stated in the service descriptions. If such costs are incurred, they will be charged separately.
4 Services/prices
4.1 Which services are contractually agreed is determined by the service descriptions (e.g. catalogue, flyer, online) and the information referring to these in the written confirmation.
4.2 Changes and deviations of individual services from the agreed content of the contract that become necessary after agreement of the contract are permitted, provided they are not significant and do not significantly affect the overall character of the booked event.
4.3 Any warranty claims remain unaffected. The tour operator is obliged to inform the participant immediately of any changes or deviations in performance. If necessary, he will offer the participant a free rebooking or a free cancellation.
4.4 The tour operator may increase the tour price by unilateral declaration to the participant, even after agreement of the contract, if the transport costs or the taxes or charges for certain services such as port or airport fees or the exchange rates applicable to the tour in question change after agreement of the contract. The tour operator is obliged to reduce the tour price accordingly if the mentioned costs, taxes and duties are reduced or if the foreign currency relating to the tour becomes cheaper. In any case, an increase in the tour price is only permitted in accordance with the following provisions:
4.5 An increase in the travel price is only permitted if there are more than 4 months between the agreement of the contract and the agreed travel date and the circumstances leading to the increase had not yet occurred prior to the agreement of the contract and were not foreseeable for the tour operator at the time the contract was agreed.
4.6 If the transport costs existing at the time of agreement of the contract increase due to higher costs for fuel or other energy sources, the tour operator may increase the tour price in accordance with the following calculation:
a) In the case of an increase related to the seat, the tour operator may demand the amount of the increase from the participant.
b) Otherwise, the additional transport costs demanded by the transport company per means of transport shall be divided by the number of seats on the agreed means of transport. The tour operator may demand the resulting increase for the individual seat from the participant.
4.7 If the charges existing at the time of agreement of the travel contract, such as port or airport fees, are increased vis-à-vis the tour operator, the travel price may be increased by the corresponding pro rata amount.
4.8 In the event of a change in exchange rates after agreement of the travel contract, the tour price may be increased to the extent that the tour has become more expensive for the tour operator as a result.
4.9 In the event of a change in the travel price after agreement of the contract, the tour operator must inform the customer immediately after becoming aware of the reason for the change. Price increases are only permitted up to the 20th day before the start of the tour. In the event of price increases of more than 5% of the original tour price, the participant is entitled to withdraw from the travel contract free of charge or to request participation in a tour of at least equal value if the tour operator can offer such a tour from its range at no extra cost to the participant. In the event of cancellation, any amounts paid shall be refunded to the participant without delay.
4.10 The participant must assert these rights against the tour operator immediately upon receipt of the tour operator’s notification of the price increase or change to the service.
4.11 In the event of bad weather conditions, official orders, for safety reasons or for other important reasons, the tour operator is entitled to adapt the event programme to the changed conditions (e.g. by changing the use of vehicle types or offering an alternative programme) to ensure the safety of the participants. These adjustments have no influence on the agreed participation price if they do not lead to a significant change in the booked event.
5 Safety precautions
5.1 Instructions of the tour operator’s staff must be followed throughout the entire duration of each event. Fastening seat belts is mandatory at all events.
5.2 The use of mobile phones and other mobile devices as well as smoking during the journey is prohibited.
5.3 In the event of gross violations of traffic regulations or the instructions of the tour guide, the tour operator is entitled to exclude the participant from further participation. A refund of the participation fee will not be made in such cases.
5.4 During the driving events, there is an absolute ban on alcohol (0.0 per mille) and a ban on drugs and other intoxicating substances that may impair the ability to drive. Each participant must also ensure that they fulfil these requirements through their behaviour prior to the driving event. The event management is entitled to test participants or exclude them from further participation if there is any suspicion of consumption of alcohol, drugs or other intoxicating substances. The participation fee will not be refunded in such cases.
5.5 Animals may not be brought to the event for safety reasons.
5.6 Due to the international nature of the events and for security reasons, the event languages are German and/or English. If one of the participants only speaks and understands English, the event language may be English only. Participants who do not have sufficient knowledge of German or English may be excluded from participation entirely or in part. The participation fee will not be refunded in such cases.
5.7 It should be noted that the driving events may be of a sporting nature and require participants to be in good physical and mental health. Participants who do not have sufficient physical fitness may be excluded from participation entirely or in part. The participation fee will not be refunded in such cases. If you have any doubts as to whether you fulfil the requirements for the desired event, please clarify this with the tour operator and a doctor before making a binding booking.
5.8 All participants must attend a safety briefing at the start of the event and confirm this in writing. The tour operator is entitled to refuse participation in the Porsche Travel Experience or Porsche Ice Experience events if the participant does not attend the safety briefing. In this case, the participant is not entitled to a refund of the participation fee.
6 Special requests
6.1 The tour operator only accepts special requests if these are described as non-binding. The tour operator will endeavour to meet the participant’s request for special services that are not advertised in the service description (e.g. neighbouring rooms or rooms in a particular location), depending on availability and possibility.
6.2 In addition to the advertised events, the tour operator shall provide the participant with a special service in the form of individual programme requests (à la carte services). These à la carte services to all event modules do not correspond to a catalogue service.
6.3 If the participant wishes to stay longer at the event location (additional service within the meaning of section 2.3), they should contact the event management or the team on site as early as possible. We will endeavour to extend the stay if suitable accommodation is available. The costs for an extension must be paid on site. Please note the fare conditions associated with the return journey as well as the validity period of travel insurance and any visas required.
6.4 Insofar as additional services have been booked by the participant after the first invoice has been issued or are booked on site during the event, the tour operator reserves the right to issue a new additional invoice and send it to the participant.
7 Flights
Flight services – if they are not expressly part of the service description - are only arranged for the participant upon separate request. The tour operator merely acts as an agent within the meaning of section 651b (1) sentence 1 BGB. Section 2.3 applies accordingly.
8 Start of event/cancellation fees
8.1 The participant may withdraw from the event in writing at any time before the start of the event. The date of receipt of the cancellation notice by the tour operator is the deciding factor (using the contact details provided at the bottom of these Terms and Conditions).
8.2 If the participant withdraws from an event or does not take part in the event, the tour operator loses the right to the participation fee. Instead, the tour operator may demand cancellation fees if it is not responsible for the cancellation or non-attendance of the event and there is no case of force majeure. These cancellation fees are determined based on the participation price less the value of the expenses saved by the tour operator and less what he acquires through other use of the travel services. The cancellation fees are set as flat rates, see Part C.I.3.1 for the Porsche Travel Experience and Part C.II.4 for the Porsche Ice Experience. The cancellation fees in accordance with Part C. of these T&Cs also consider the time of the cancellation and the contractually agreed start of the event. They must be justified by the tour operator at the request of the participant.
8.3 Withdrawal fees are also payable if a participant does not arrive at the event location punctually at the times specified in the event documents, is unable to participate in the event for other reasons for which the tour operator is not responsible or if the event is not commenced due to the absence of travel documents, such as a passport or necessary visas, for which the tour operator is not responsible.
8.4 The participant is at liberty to prove that no costs or significantly lower costs were incurred in connection with the cancellation or non-commencement of the event than the costs stated by the tour operator in the flat rate to be applied in the individual case.
8.5 The tour operator reserves the right to demand higher or lower specific compensation in deviation from the flat rates listed under C.I.3.1, C.II.4. In this case, the tour operator is obliged to quantify and substantiate the requested compensation considering the saved expenses and any other use of the service.
9 Substitute
9.1 Up until the start of the event, the participant may request that a third party assumes their rights and obligations under the contract. This requires a notification to the tour operator in writing. The tour operator may object to the entry of the third party in place of the participant if the third party does not fulfil the special event requirements, if the tour operator could refuse a booking by the third party in accordance with these T&Cs or if statutory regulations or official orders conflict with the participation of the third party.
9.2 If a third party takes the place of the registered participant, the tour operator is entitled to charge a flat rate of EUR 20.00 for the processing costs incurred because of the participation of the substitute person. Additional costs actually incurred vis-à-vis service providers (e.g. airlines) will be charged separately. The tour operator must provide the participant with proof of the amount of additional costs incurred by the entry of the third party over and above the flat rate. The participant is at liberty to prove that no or significantly lower costs were incurred because of the entry of the third party. The registered participant and the third party are jointly and severally liable for the agreed price and the costs incurred by the entry of the third party.
10 Insurance
10.1 The participation fee includes an insurance package from HanseMerkur Reiseversicherung AG including travel cancellation and accident insurance. From a participation fee of EUR 15,000.00, this also includes travel cancellation insurance (holiday guarantee) for the event.
10.2 The content and scope of the insurance policies are set out in the insurance documents provided. In addition, there is the option of cancelling the insurance package during the booking process, in which case the insurance cover will lapse.
11 Cancellation and termination by the tour operator
11.1 The tour operator may exclude the participant from the events entirely or in part if, despite a corresponding warning from the tour operator, the performance of the event is persistently disrupted by the participant, if the participant behaves in breach of contract or endangers other participants. In this case, the tour operator retains the right to the participation fee. Any additional costs for return transport shall be borne by the participant himself. However, the tour operator must allow the value of saved expenses, and any benefits obtained from the alternative use of unused services to be offset, including any reimbursements from service providers.
11.2 If a minimum number of participants is not reached, the tour operator may withdraw from the contract agreed with the participants up to 5 weeks before the start of the event (receipt by the participant) and cancel the event. If no minimum number of participants is specified in the travel advertisement as a prerequisite for the organisation of the event, the minimum number of participants will correspond to 80% of the maximum number of participants specified in the travel advertisement. The cancellation notice shall be sent to the participant without delay. The tour operator is not obliged to pay compensation for damages or expenses (e.g. for travel costs incurred in vain by the participant).
11.3 The tour operator may withdraw from the contract before the start of the tour if it is prevented from fulfilling the contract due to unavoidable exceptional circumstances (e.g. due to weather conditions). In this case, the tour operator must declare cancellation immediately after becoming aware of the reason for cancellation. If the tour operator cancels, he loses the right to the participation fee. The tour operator is not obliged to pay compensation for damages or expenses (e.g. for travel costs incurred in vain by the participant).
11.4 In the event of cancellation by the tour operator in accordance with section 11.2 or 11.3, the participant shall, at his discretion, either receive a voucher for another booking in the amount of the travel price he has already paid or a refund of the travel price. A voucher does not entitle the participant to the consideration of a specific booking request; the tour operator always makes bookings subject to availability, irrespective of the existence of a voucher.
12 Remedy/reduction/cancellation/limitation of deficiency claims
12.1 If a service is not provided or not provided in accordance with the contract, the participant may demand remedial action. The tour operator may refuse to remedy the situation if it is impossible or involves disproportionate costs.
12.2 The participant may demand a reduction in the participation price if services have not been provided free of tour deficiencies and the participant has not culpably failed to notify the tour operator of the defect without delay. The rights resulting from the reduction of the participation price (§ 651 m BGB) expire in deviation from § 651 j BGB within 3 years. For the start of the limitation period, § 199 para. 1 BGB applies.
12.3 If the tour operator is unable to remedy the situation because of a culpable failure to notify defects, the participant may neither assert claims for reduction in accordance with § 651 m BGB nor claims for damages̈ in accordance with § 651 n BGB.
12.4 If an event is significantly impaired as a result of a deficiency and the tour operator fails to remedy the situation within a reasonable period of time, the participant may cancel the contract or reduce the tour price within the framework of the statutory provisions – in their own interest and for reasons of evidence it is recommended this is done in writing. Unless the tour operator refuses to remedy the situation or if the remedy is immediately necessary or impossible, a deadline for remedy must be set. If the contract is subsequently cancelled, the participant shall be entitled to return transportation, provided that the contract included the return journey. The participant shall only owe the tour operator the part of the participation fee attributable to the services used or still to be provided for the premature termination of the event.
13 Liability
13.1 Participation in the events is at the participant’s own risk.
13.2 In the event of a defect, the participant may demand compensation without prejudice to the reduction of the participation fee (reduction) or cancellation, unless the defect was caused by the participant or by a third party who is neither the service provider nor otherwise involved in the provision of the services included in the event and was unavoidable for the tour operator or the defect was caused by unavoidable, unusual circumstances. He can also demand compensation for holiday time spent in vain if the event has been thwarted or significantly impaired.
13.3 Contractual claims for damages: The tour operator’s contractual liability for damages is limited to a total of three times the participation price, insofar as damage to the participant was not caused by the tour operator either intentionally or negligently and did not result in personal injury.
13.4 Any additional claims in connection with travel expenses under the Montreal Convention remain unaffected by the limitation.
13.5 The tour operator is not liable for service disruptions, personal injury and property damage in connection with services that are merely arranged as third-party services (e.g. excursions, exhibitions, transport from and to the advertised departure and arrival destinations), if these services are explicitly labelled as third-party services in the event description and the booking confirmation, stating the contractual partner that arranged them, in such a way that it is recognisable to the participant that they are not part of the tour operator’s services.
13.6 However, the tour operator is liable for services which include the transport of participants from the advertised starting point of the event to the advertised destination, intermediate transport during the event and accommodation during the event, as well as if and to the extent that breach of information, clarification or organisational obligations of the tour operator has become the cause of damage to the participant.
13.7 Participation in sports and other leisure activities must be the responsibility of the participant. Sports facilities, equipment and vehicles should be checked by the participant before use. The tour operator is only liable for accidents that occur during sports and other leisure activities if it is at fault.
14 Duty to cooperate/complaints/statute of limitations
14.1 Every participant is obliged to cooperate in avoiding or minimising any damage in the event of service disruptions within the framework of the statutory provisions.
14.2 Complaints to the service provider are often helpful, but do not release the participant from the obligation to complain to the tour operator. Participants can find the necessary contact details in their event documents or in the service descriptions. In the event of damage or delays in the delivery of luggage and tickets for air travel, the tour operator strongly recommends that damage to luggage be reported immediately on the spot, but at the latest within 7 days of discovering the damage, in the case of goods within 14 days of acceptance, in the event of a delay at the latest 21 days after the luggage or the goods have been made available to the participant, by means of a damage report to the responsible airline. As a rule, airlines refuse refunds if the damage report has not been completed. In addition, the loss, damage or misdirection of luggage must be reported to the tour operator.
14.3 Event managers, project managers, tour guides, instructors or other employees of the tour operator are not entitled to recognise any claims. The participant’s claims for damages from § 651 n para. 1 BGB, except for claims due to holidays spent in vain, expire in deviation from § 651 j BGB within 3 years. For the start of the limitation period, § 199 para. 1 BGB applies.
15 Passport, visa, customs, foreign exchange and health regulations
15.1 The tour operator shall inform the participant of the general passport and visa requirements of the destination country prior to the agreement of the contract and of any changes to these prior to the start of the trip. The participant is responsible for obtaining and carrying the travel documents required by the authorities, any necessary vaccinations and for complying with customs and foreign exchange regulations. Any disadvantages arising from non-compliance with these regulations, e.g. the payment of cancellation fees, shall be borne by the participant. This does not apply if the tour operator has provided no, insufficient or incorrect information.
15.2 The tour operator is not liable for the timely issue and receipt of necessary visas by the respective diplomatic representation. The information provided prior to the agreement of the contract will indicate whether a passport is required for travelling to your booked event or whether an identity card is sufficient. Please ensure that your passport or identity card is valid for the event.
15.3 Customs and foreign exchange regulations are handled very strictly in various countries. Please inform yourself carefully and be sure to follow the regulations.
15.4 Various countries require certain vaccination certificates. Such vaccination certificates must also be presented to German authorities if you are returning from certain regions (e.g. Africa, Middle East). Please refer to the pre-contractual information and contact the tour operator if you have any questions.
16 Jurisdiction/General
16.1 The recipient of the contractual documents and the written confirmation is obliged to check the documents received immediately for the correctness of the issue (name, event dates, event objective, etc.) and to complain immediately in the event of an error.
16.2 The invalidity of individual provisions of the contract shall not result in the invalidity of the entire contract. The same applies to these terms and conditions.
16.3 The contractual relationship between the participant and the tour operator is governed exclusively by German law. This applies to the entire legal relationship.
16.4 Insofar as German law is not applied to the tour operator’s liability in the event of legal action by the participant against the tour operator abroad, German law shall apply exclusively regarding the legal consequences, regarding the nature, scope and amount of the participant’s claims.
16.6 The place of residence of the participant is decisive for actions brought by the tour operator against the participant. For actions against participants or contractual partners who are merchants, legal entities under public or private law or persons who have their domicile or usual place of residence abroad or whose domicile or usual place of residence is unknown at the time the action is brought, the place of jurisdiction is agreed to be the registered office of the tour operator.
16.7 The above provisions on the choice of law and place of jurisdiction do not apply if and to the extent that contractually non-modifiable provisions of international agreements that are applicable to the contract between the participant and the tour operator, otherwise arise in favour of the participant or if and to the extent that non-mandatory provisions applicable to the contract in the EU Member State in which the participant has his habitual residence are more favourable to the participant than the provisions in these Terms and Conditions or the applicable German regulations.
17 Photo and video recordings
17.1 Photographs and video recordings made during the event may only be used for private purposes. Commercial use of the photo and video recordings is prohibited. This applies to the publication of such material in the context of so-called blogs/vlogs/video platforms such as YouTube or similar, or by non-accredited journalists, unless publication has been agreed with AVANTGARDE Experiences in advance.
17.2 The use of drones and action camera systems (e.g. GoPro) during the event is generally prohibited. Exceptions may be authorised by the tour operator in individual cases.
18 Data protection
The personal data that you provide to us will be processed electronically and used insofar as it is necessary for the fulfilment of the contract. All your personal data will be processed in accordance with German and EU data protection law. Further information on the handling of your data can be found in our data protection declaration at: https://experience.porsche.com/de/privacy
19 Consumer dispute resolution
Consumer dispute resolution procedure: AVANTGARDE Experiences is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
C. Specific provisions
I. Porsche Travel Experience
1 Services/prices
1.1 The participation fee for the Porsche Travel Experience includes the following services for all participants:
Provision of a Porsche hire vehicle including operating and ancillary vehicle costs (e.g. refuelling, charging, parking, vehicle cleaning, toll charges) in accordance with the event description and a separate hire agreement to be agreed
Motor third party liability insurance and vehicle insurance with excess
Participation in the driving programme according to the event description
Accommodation and catering with pre-selected drinks according to the event description
Transfers according to the event programme
Tour guide certified by Porsche
Event documents and organisation
Insurance package from HanseMerkur consisting of travel cancellation insurance and accident insurance (this can be deselected during the booking process if desired), from a participation price of EUR 15,000.00, travel interruption insurance (holiday guarantee) is also included in the insurance package
Applicable local taxes and fees (e.g. city tax)
Porsche Travel Experience package as a guest gift
Further services according to the respective event programme
1.2 The following costs for Porsche Travel Experience events shall be borne by the participant:
Costs for travelling to and from the event (unless otherwise described in the event documents)
Additional hotel and catering costs (restaurant visits, minibar, bar drinks, alcoholic drinks during dinner that are not part of the menu, e.g. spirits)
2 Porsche hire vehicles
2.1 As part of the Porsche Travel Experience events, vehicles from the Porsche brand are provided for the entire duration of the event. It is necessary to enter a separate vehicle hire contract with AVANTGARDE Experiences for this purpose. There is no entitlement to a specific vehicle from the Porsche brand. The tour operator will only accept special requests if these are described as non-binding and will endeavour to meet them depending on availability. The vehicles are always occupied by 2 people. The option of single use (“single driver”) is available for an additional charge, subject to availability and in consultation with AVANTGARDE Experiences.
2.2 In addition to a valid driving licence, the participant must present his/her identity card/passport and a valid credit card via the digital check-in in advance or at check-in on the day of the event. The data will be entered into the AVANTGARDE Experiences vehicle hire contract together with the participant’s private address. This contract must be signed by the participant as a prerequisite for participation.
2.4 There is no fully comprehensive insurance for Porsche hire vehicles. However, participants in the Porsche Travel Experience shall be treated as if they had fully comprehensive insurance with an excess in respect of damage to the vehicle. The excess shall be shown in the relevant vehicle hire contract, which must be agreed separately on site. The terms and conditions of the vehicle hire contract shall apply exclusively.
2.5 If the liability insurance is released from liability as a result of intentional or grossly negligent behaviour on the part of the participant or if the liability insurance can take recourse against the tour operator as a result of this behaviour on the part of the participant or if damage occurs as a result of the fault of the participant which is not covered by the motor vehicle liability insurance, the participant shall be liable for all damage caused by him. In the event of gross negligence, the tour operator is entitled to make a claim against the participant up to the amount of the total damage, depending on the severity of the fault.
3 Accompanying persons
Each vehicle is occupied by 2 drivers/paying participants. Therefore, the participation of accompanying persons in the event programme is not possible. In exceptional cases, children aged 12 and above may take part in the event as an accompanying person in their parents’ hire car (participation price on request, only possible in a Porsche Cayenne, Panamera or Macan).
3.1 Cancellation fee
The flat-rate cancellation fees for cancellations of Porsche Travel Experience events are per person:
25% of the participation fee up to and including the 31st day before the start of the event,
75% of the participation fee from the 30th day before the start of the event,
90% of the participation fee from the 15th day before the start of the event,
100% of the participation fee from the 3rd day before the start of the event until the day of the start of the event or in the event of no-show.
As an exception, the following adjusted cancellation fees apply to the Porsche Travel Experience Namibia:
25% of the participation fee up to and including the 120th day before the start of the event,
50% of the participation fee from the 119th day before the start of the event,
75% of the participation fee from the 59th day before the start of the event,
90% of the participation fee from the 30th day before the start of the event,
from the 15th day before the start of the event until the day of the start of the event or in the event no-show 100 % of the participation fee.
As an exception, the following adjusted cancellation fees apply to the Porsche Travel Experience Shangri-La:
25% of the participation fee up to and including the 60th day before the start of the event,
50% of the participation fee from the 59th day before the start of the event,
from the 29th day before the start of the event 75% of the participation fee,
from the 15th day before the start of the event until the day of the start of the event or in the event of no-show 100% of the participation fee.
As an exception, the following adjusted cancellation fees apply to the Porsche Travel Experience Camp 911 Namibia:
25% of the participation fee up to and including the 75th day before the start of the event,
50% of the participation fee from the 74th day before the start of the event,
from the 29th day before the start of the event 75 % of the participation fee,
from the 15th day before the start of the event until the day of the start of the event or in the event of non-commencement of the event 100 % of the participation fee.
II Porsche Ice Experience
The Porsche Ice Experience event programme aims to improve the driving skills and driving safety of participants to ensure greater safety in everyday traffic and thus contribute to an improvement in the overall accident rate. The training courses are not designed to achieve top speeds or to compete. Rather, the aim is to promote vehicle control and responsiveness as well as the early recognition of dangerous situations and the correct reaction in these situations.
1 Services/prices
1.1 The participation fee for the Porsche Ice Experience includes the following services:
Provision of a Porsche hire vehicle including operating and ancillary vehicle costs incurred (e.g. refuelling, charging, parking, vehicle cleaning) in accordance with the event description and a separate hire agreement to be agreed
Motor third party liability insurance and vehicle insurance with excess
Participation in the training programme according to the event description
Accommodation and catering with pre-selected drinks according to the description
Event documents and organisation
Travel guide certified by Porsche
Track hire including track safety
Technical support for the vehicles
Medical care for participants
Transfers according to the event programme (from/to airport, hotel, driving area)
Insurance package from HanseMerkur consisting of travel cancellation insurance and accident insurance (can be deselected during the booking process), from a participation price of EUR 15,000, travel interruption insurance (holiday guarantee) is also included in the insurance package
Porsche Ice Experience package
as guest gift
Further services according to the event
1.2 The following costs for a Porsche Ice Experience event are borne by the participant:
Costs for travelling to and from the airport in Kittilä (unless otherwise described in the event documents)
Additional hotel and catering costs (minibar, bar drinks, alcoholic drinks during dinner that are not part of the menu, e.g. spirits)
2 Porsche hire vehicles
2.1 A prerequisite for the provision of a vehicle is that the participant concludes a separate vehicle hire contract with AVANTGARDE Experiences. The participant is not entitled to be provided with a specific Porsche model. The vehicles are each occupied by 2 people. The option of single use (“single driver”) is available for an additional charge, subject to availability and in consultation with AVANTGARDE Experiences.
2.2 In addition to a valid driving licence, the participant must present his/her identity card/passport and a valid credit card at the digital check-in in advance or at check-in on the day of arrival. The data, together with the participant’s private address, will be transferred to the vehicle hire contract with AVANTGARDE Experiences. This contract must be signed by the participant as a prerequisite for participation.
2.3 There is no fully comprehensive insurance for Porsche brand hire vehicles as part of a Porsche Ice Experience event. However, the participant shall be treated as if fully comprehensive insurance with a deductible were in place regarding damage to the vehicle. The amount of the excess is stated in the respective rental contract with AVANTGARDE Experiences and can be requested in advance from the tour operator. The amount of the excess depends on the respective event:
Ice Performance vehicles: EUR 5,000 per claim
Ice Force (Intense) and Ice Force Pro (Intense) vehicles: EUR 10,000 per claim
Ice Ultimate vehicles: EUR 25,000 per claim
Information on any deviations from the stated excess, e.g. in the case of individual programmes or the use of special vehicles regardless of the event, will be provided by the tour operator in advance.
2.4 If the liability insurance is released from liability as a result of intentional or grossly negligent behaviour on the part of the participant or if the liability insurance can take recourse against AVANTGARDE Experiences GmbH as a result of this behaviour on the part of the participant or if damage occurs as a result of the participant’s fault which is not covered by the motor vehicle liability insurance, the participant shall be liable for all damage caused by him/her. In the event of gross negligence, the tour operator is entitled to make a claim against the participant up to the amount of the total damage in accordance with the severity of the fault. ̈
3 Accompanying persons
3.1 Each vehicle is occupied by 2 drivers/full-paying passengers. Accompanying persons are therefore not included in the driving programme. Due to the double occupancy of the vehicles, it is not possible to accompany the driving programme on the route or in the vehicle. The scope of services for accompanying persons depends on the option booked. However, accommodation in a double room with breakfast, participation in the welcome dinner and the transfer to/from the airport are always included in the programme. Accompanying persons may participate from the age of 18.
4 Cancellation fee
The flat-rate entitlement to cancellation fees for cancellations of Porsche Ice Experience events is generally per person:
25% of the participation fee up to and including the 120th day before the start of the event,
50% of the participation fee from the 119th day before the start of the event,
80% of the participation fee from the 50th day before the start of the event,
95% of the participation fee from the 7th day before the start of the event,
and from the 3rd day before the start of the event until the day of the start of the event or in the event of no-show 100% of the participation fee.
E Vouchers
1 Contractual Partner
The seller of the vouchers is Avantgarde Experiences GmbH, Atelierstraße 10, 81671 Munich, Germany.
The organiser contract is concluded with the organiser (Avantgarde Experiences GmbH or Manthey Racing GmbH) of the respective product.
2 Redemption
The vouchers can be redeemed on the website https://experience.porsche.com/ or by telephone on +49 711 652-000222 as a means of payment for the following products: Porsche Track Experience, Porsche Travel Experience, Porsche Ice Experience.
Participation in the events is subject to personal requirements, e.g. age, valid driving licence and any applicable visa regulations. The terms and conditions of the respective organiser apply.
Vouchers cannot be redeemed at other subsidiaries of Porsche AG, such as Porsche Experience Centres, as the vouchers can only be redeemed at Avantgarde Experiences GmbH as the operator of the Porsche Travel and Ice Experience or at Manthey Racing GmbH, operator of the Porsche Track Experience.
The vouchers must be redeemed within the statutory limitation period, i.e. within three years of the end of the year in which the voucher was issued.
3 Transferability/ Payment
The vouchers are freely transferable if ordered without naming the recipient or after a change of the name to which the voucher is issued at the request of the recipient.
Vouchers will not be paid out in cash. If the price of a product is lower than the value of the voucher, the remaining amount remains as a credit.
4 Cancellation of the event / Postponement
The respective terms and conditions of the organiser apply to the booking.
5 Right of cancellation when purchasing vouchers
Consumers have the following statutory right of cancellation when purchasing vouchers:
Cancellation Policy Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (Avantgarde Experiences GmbH, Atelierstr. 10, 81671 München, Germany, Phone: +49 711 652-000222, E-Mail: info.porscheexperience@avantgarde.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
You can use the attached sample cancellation form, but this is not mandatory. You can also electronically complete and submit the sample cancellation form or another clear declaration on our website https://experience.porsche.com . If you make use of this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by e-mail).
In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
End of the cancellation policy Sample Cancellation Form
(If you wish to cancel the contract, please complete and return this form)
Avantgarde Experiences GmbH
Atelierstr. 10, 81671 Munich, Germany
Telephone: +49 711 652-000222
E-mail: info.porscheexperience@avantgarde.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service(*)
Ordered on (*)/received on (*)
Name of the customer(s) Address of the customer(s) Signature of the customer(s) (only for notification on paper) Date
(*) Delete as appropriate.
6 Limitation Period
Claims arising from the vouchers expire within the statutory limitation period of three years from 31 December of the year of issue. The vouchers must be redeemed before the expiry of the limitation period.
F. Contact
Tour operator Porsche Travel Experience and Porsche Ice Experience:
AVANTGARDE Experiences GmbH
Atelierstrasse 10 81671 Munich, Germany
Management: Patrick Nestler, Christian Stipp
Commercial register München: HRB 24115
VAT ID number: DE815777206
Telephone: +49 711 652-000222
E-mail: info.porscheexperience@avantgarde.de
Internet: www.porsche.de/iceexperience | www.porsche.de/travelexperience
All information corresponds to the status as of June 2025, Version 7
Valid for new bookings from 04.06.2025